Service Charter
2024 Data:
- 9.52/10 assessment from persons treated
- 124,105 persons treated
- 20.44% survival rate for patients in cardiac arrest without neurological damage
- 1,337 preventive services covered
- 51,536 persons trained in CPR techniques
Aware of the importance of our mission, SAMUR-Civil Protection undertakes its Service Charter so that citizens can understand and appreciate, through specific, quantifiable commitments, the concern for continuous improvement and maximum efficiency in the performance of its functions.
The Service Charters are public documents through which the Madrid City Council establishes and disseminates the services it offers and under what conditions; the responsibilities and commitments to provide these services with specific quality standards; the rights of the general public and those who use the services in relation to them; the responsibilities undertaken in exchange for the receipt of those services; and the established participation systems, with the objective of ensuring the continuous improvement of public services.
The SAMUR-Civil Protection Service Charter was the first charter approved by the Madrid City Council in 2005. Since then, SAMUR-Civil Protection has upheld this commitment, and with its latest assessment undertaken on March 14th, 2025, having a total of 21 commitments and 48 indicators met.