Patient rights and responsibilities
Charter of patients’ rights and responsibilities of SAMUR - Civil Protection service is as follows:
RIGHTS:
· Patients shall not be subjected to discrimination based on his/her nationality, gender, race, religion, opinion or any other personal or social condition or circumstance.
· Patients are entitled to the confidentiality of all information related to his/her medical process, except when required by law, as well as to the protection of his/her privacy during his/her medical care.
· Patients are entitled to receive information as regards the patients’ process in accessible language, both verbally and in writing.
· Patients are entitled to be apprised whether the procedures applied to a patient is included as part of a teaching exercise, research, or a clinical trial. Under no circumstances whatsoever may these procedures pose an
additional risk to the patient’s health and will be applied as per the principles established in the Declaration of Helsinki (autonomy, beneficence, justice and non-maleficence).
· Patients are entitled to freedom of choice as regards decisions from among the options presented by the medical team, except under the following circumstances:
When the urgency of the case does not allow for delays.
When the patient is unable to make such a decision, in which case the right corresponds to his/her family members or legally responsible persons.
When failure to intervene poses a public health risk.
The patient has the right to refuse treatment and to be discharged voluntarily, except in the cases specified in the preceding section.
· Patients are entitled to know and use the channels for complaints and suggestions established by SAMUR-Civil Protection.
· Patients are entitled to be treated by qualified personnel in the most effective manner possible and using the most appropriate and advanced means available, always according to the patient's needs and in accordance with the information provided by the patient.
· Patients are entitled to receive all appropriate actions which, together with patient care provided, have the primary objective of reducing and alleviating suffering and pain, considering individual's perception of the pain and upholding the utmost respect for human autonomy, dignity, and integrity.
· Patients are entitled to know the identity of the professionals providing direct care unless legal reasons require otherwise.
RESPONSIBILITIES:
· Patients shall treat medical personnel with the utmost respect and cooperate in compliance with the standards set by SAMUR-Civil Protection.
· Patients shall take responsibility for the proper use of the services offered by SAMUR-Civil Protection.
· Patients shall maintain the care and upkeep of the facilities where the patient is being treated and maintain their habitability.
· Patients shall sign the voluntary discharge document in cases of refusal to accept medical assistance and treatment.
· Patients shall provide the medical and administrative documentation required by medical professionals for the appropriate management of the care process.