In 2022 the channels of Linea Madrid have attended 6.339.027 people who have carried out 9.549.885 procedures, with a growth rate of 7,2% as compared with 2021
87.905.157 pages of the institutional webpage www.madrid.es have been viewed, with a growth rate of 8,2%. Citizen satisfaction remains high: 8,96 points with the OAC; 8,45 with the 010 and 8,05 with the institutional webpage (0 - 10 scale) and 95,4% of people satisfied with @lineamadrid (6-10 points).
Offices of Citizen assistance
In person assistance for registry of documents, information and council procedures.
Online assistance through madrid.es, the institutional web portal of the Council of Madrid.
Assistance in the navigation through the portal madrid.es available 24 hours a day the 365 days of the year