Automated management action

An automated administrative action is one that is carried out entirely through digital means and allows for immediate and automatic response services with high performance.

It allows:

  • The reduction of response times to requests submitted by citizens
  • The mitigation of the administrative workload related to the procedures that are automated.
  • Relieve municipal staff from performing repetitive tasks that do not add value.
  • High availability services, operational 24 hours a day, 7 days a week with high standardisation.


The Agreement of 18 November 2021 of the Governing Board of Madrid approves the guidelines on automated administrative actions in the Madrid City Council - (spanish)

The administrative actions are proposed by those responsible for the matter and are approved by resolution of the Director General of the Digital Office.


Approved actions:


Subir Bajar