Identification and signature policy

It is a priority for the municipal government to provide citizens with secure, simple, intuitive, effective and efficient digital public services. For this reason, it is essential to have electronic identification and signature mechanisms that guarantee the authenticity, security and integrity of the digital relationship, thus reducing the digital divide.

The Electronic Identification and Signature Policy, approved by Agreement of 18 November by the Governing Board of the City of Madrid, sets four levels of security to classify all municipal procedures and formalities. Associated with these, it outlines the admissible electronic identification and signature systems in each case and determines two general criteria:

  1. Cryptographic electronic signatures shall only be required in cases where there is a legal obligation to use them.
  2. The identification system and, where applicable, the electronic signature system corresponding to the minimum level of security required depending on the type of procedure in question shall always be required.


In order to simplify electronic identification and signature, the possibility of signing with:

  • Secure verification code (CSV) as a new system, which will make it easier for municipal bodies to sign documents and for citizens to verify the authenticity of signed documents.
  • Agreed key systems existing on the Cl@ve platform


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