Madrid, Digital Capital Projects
The Madrid, Digital Capital projects fall into four main areas. Below are details of these, with presentations and videos explaining the projects:
Transformation of Madrid City Council's Human Resources and Talent Management System. | Technological and functional evolution on SAP solution for the Transformation of the Human Resources Management of Madrid City Council. System that covers the management of more than 28,000 employees of the municipal administration. |
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Transformation of Madrid City Council's economic, financial and budgetary management systems. | SAP S/4HANA solution to optimise the integration of the Madrid City Council's economic systems, enhance the mobility of applications and implement a zero-paper system.. |
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Digital Transformation of Social Services. |
Towards comprehensive, people-centred delivery and |
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Mobile Madrid, connecting citizens and services. | Madrid Móvil is the official application of the Madrid City Council through which citizens can obtain information and carry out a wide range of municipal procedures. Among other services, it provides access to all administrative procedures and to the citizen's folder of the electronic headquarters. |
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Madrid Line. Personalised assistance. | Línea Madrid is an established and recognised service that allows and facilitates comprehensive and targeted attention to the needs of citizens with high quality standards. Línea Madrid has resolved more than 7 million queries in 2023 through the 010 telephone number, the 27 offices and the telematic channels, and more than 24 million visits have been made to the madrid.es website. |
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Digital Transformation in Municipal Revenue Management. | Intelligent revenue management and tax collection that is agile and effective, improving service, increasing the efficiency of internal processes and providing strategic and valuable information for citizens and administrators. |
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Platform for the Digitalisation of Human Resource Management. | Provision and managed services on the logical and physical infrastructures that support the management of the City Council's human resources, providing new capabilities, scalability and resilience in the provision of these services. |
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Platform for the Digitalisation of Economic and Financial Management. | Supply and managed services on the logical and physical infrastructures that support the economic and financial management of the City Council (accounting, asset management, financial planning, etc.), providing new capacities, scalability and resilience in the provision of these services. |
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Digital Transformation of the Municipal Register. |
We digitised 100% of the register processes, facilitating more efficient internal management and an optimised citizen experience. Multi-channel solution, integrated with internal systems and with other public administrations, automation of inter-administrative communication and unprecedented efficiency in internal processes. Obtain your census certificate instantly, just with your electronic ID and any device. |
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Data as the energy of the city. |
Using advanced data to transform Madrid into a more sustainable and accessible city, improving mobility, the management of public space and the efficiency of services, all under strict data security protocols. And by enabling data spaces to improve data quality, consultation, search automation and analysis of stored information through advanced big data and artificial intelligence techniques, with the aim of promoting a culture of management based on data and evidence. |
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Advanced Uses of 5G in the City of Madrid. | The projects explore the potential of 5G to revolutionise urban services in Madrid: in industrial and recycling environments such as the Valdemingómez Technology Park, in logistics, mobility and energy environments in MercaMadrid, and in critical emergency environments in the Calle 30 tunnels. |
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SAE Next. |
New version of EMT's Operations Support System (core of the technological architecture that correlates all the geopositioned information of its fleet: ticketing, console-driver events, waiting times, detours, Open Data, etc.) that includes artificial intelligence elements to improve the automation of processes such as improved real-time management, regulation actions during the development of the bus service, etc. |
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Smart Charging System. | EMT, in its goal of decarbonisation and digital transformation, is electrifying its fleet and developing innovative automated operations centres for electric bus charging with data analytics capabilities. Smartcharging is the key to a new efficient operational management that allows the new electric fleet to be put into service with service level conditions. |
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Intelligent and Sustainable Management at the Valdemingómez Technology Park. | Digitisation projects for organic matter treatment processes applying industry 5.0 concepts. Creation of a digital twin that makes it possible to identify the main variables and optimise their production, taking into account environmental sustainability and ensuring energy efficiency. Information platform that allows the visualisation of possible scenarios and enables the prediction of future situations through real-time learning. |
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Madrid Mobility 360. | A transport information platform that provides a comprehensive view of Madrid's mobility in real time and integrates cutting-edge technologies to offer innovative solutions (efficiency gains, cost reduction, etc.). It also provides customisable services such as (smart route selection or real-time traffic updates) and can manage access to mobility systems as well as means of payment. |
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Geoportal, geographic technology for a Smart Madrid. |
Geoportal is the Spatial Knowledge Infrastructure of Madrid. |
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MINT: Smart Madrid Platform. | Technological platform to support urban public services that allows the management of the elements of the city of Madrid, integrating maintenance actions, citizen incidents and municipal inspections, as well as the service level monitoring of large municipal service contracts. |
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Digitisation of the manual sweeping service: E-CARR. |
Sweeping trolley with electric traction and digitised for manual sweeping operations. The integration of geolocation and sensors, and the use of devices to receive and manage warnings and incidents, allows the optimisation of service routes and the reduction of detection, channelling and incident resolution times. |
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Digitisation of waste collection: container sensorisation. |
Sensorisation of waste containers for real-time monitoring of fill level, temperature, empty detection, tipping and fire alarms, geo-positioning and collection route planning. |
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Robotisation and digitisation of the management of street cleaning citizen notifications. |
Automated Programming Robot (RPA) with Artificial Intelligence (AI) and Natural Language Programming (NLP) to digitise the process of managing citizen notifications on cleaning public spaces. The robot accesses the incidents registered in the corporate notification applications and, using AI, reads them, classifies them by days and categories, and refers them to the corresponding action teams, after which they are automatically closed. |
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Bicimad. |
The pioneering public electric bicycle system in Madrid, bicimad, now has 7,500 interconnected bicycles and 611 stations in the 21 districts of Madrid, consolidating the bicycle as an effective alternative for sustainable mobility in Madrid. It is a micro-mobility system that has all the technological mechanisms to supervise, monitor and provide an excellent and safe service. |
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SIDERA: Advanced integrated management solution for tunnels. |
Madrid manages through SIDERA ITS & Tunnels two of the most advanced Control Centres in the world: AZCA with 40 tunnels and MadridCalle30 with 48km of tunnel. This platform, connected to tens of thousands of sensors and cameras, monitors in real time the safety and operation of the tunnels, ensuring efficient mobility and rapid response to incidents. |
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SIDERA Analytics: The Big Data and AI platform applied to mobility planning. |
Madrid uses SIDERA Analytics, a Big Data platform developed by SICE, which collects and analyses data on urban mobility. With data from different sources (sensors, mobile phones, connected vehicles, EMT, Bicimad, etc.), this technological platform based on Artificial Intelligence and Vision optimises infrastructure planning and policies to improve road safety and mobility. |
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Extended reality applied to training. |
Incorporation of virtual reality and the most advanced technology applying extended reality tools in the training offer of the Madrid Employment Agency. |
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Zero Emission, Autonomous and Connected Vehicle (CCAM) for the transport of people in Mercamadrid. |
Design, manufacture, commissioning and evaluation of an autonomous commercial vehicle, level 5, for the transport of people, connected to the 5G network, with the creation of a data space with all the information of the system to be analysed and reused by all operators. |
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Municipal Cluster Network. |
A meeting place for the promotion of economic activity and strategic sectors with great future potential and high added value. This municipal promotion network is made up of seven clusters (such as Big Data, Cybersecurity, Madrid Capital of Construction, Architecture and Engineering, eHealth) grouping together more than 550 entities and whose basic purpose is to become an essential tool for public-private collaboration that constitutes a privileged place for the exchange of knowledge, technologies and good practices. |
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Everything is in Madrid. |
Todo está en Madrid promotes the digitalisation of all establishments that wish to join the programme and forms a large digital showcase for all establishments (B2B or BC2), regardless of their size. The aim is to put new technologies at the service of the promotion and advertising of all the city's commercial, hospitality, hotel and service offerings. |
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5G+ autonomous electric vehicles for the transport of goods and persons. |
Solution to optimise and make more efficient the communication systems for connected electric vehicles for transporting goods and people that will circulate in a smart space in Mercamadrid with IoT devices, thanks to the great potential of advanced technologies such as Edge Computing on Orange's 5G+ network. |
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Connected Autonomous Vehicle for waste transport. |
Development, implementation and commissioning of an electric and autonomous vehicle for the transport of waste (boxes of pórex) in the Central Fish Market of Mercamadrid. The objective is to achieve a more efficient and sustainable collection service for recyclable materials thanks to the electrification of the current diesel vehicle and the design of an on-demand collection solution. |
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Watchbot Xplorer: robot inspector in waste treatment plants. |
Watchbot is a proprietary robotic technology for 24/7 operation in complex real environments such as waste treatment plants and landfills to perform robotic and autonomous inspections in waste treatment plants and landfills. It is a terrestrial robotic platform, with autonomous navigation, possibility of teleoperation, generative Artificial Intelligence and Deep Learning and based on Cloud. |
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Intelligent tributes. |
Redefining relations with citizens, making them simpler and strengthening the quality management of taxpayer data by cross-checking with municipal and external sources. |
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San Blas Digital Skills School. |
At the San Blas Digital Skills School we offer training in digital skills oriented towards employability. We carry out training itineraries tailored to demand based on digital transformation, innovation and the use of digital environments in the professional environment. We facilitate the acquisition of soft skills through innovative methodologies: Hackathons, Fake It, Design Thinking, LEGO SP, Gamification, etc. |
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Energy and Mobility Data Space at Mercamadrid. |
Design and development of two data spaces of green energies in mobility, which respond to the DIGIT-Egovera (EC) scheme and the data spaces of intelligent infrastructures - EDINT promoted in the European space and promoted by the FEMP. |
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Collaboration R&D&I Madrid Universities. |
Smart Urban Spaces: incremental incorporation of technologies for the city, in collaboration with universities |
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Centre for Innovation in Circular Economy. |
Promoting the circular transformation of Madrid's economic fabric. |
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EASYDRO: transforming the digital environment for municipal staff. |
Advanced workplace management for municipal staff, incorporating networking, collaborative environments, and change management for a digitalisation of performance, reinforced with a training space, making their work more agile, efficient and mobile. |
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Integrated Emergency Management. GEMMA. |
Fire and SAMUR Command and Control System to improve coordination and comprehensive emergency response, providing a real-time vision, facilitating decision-making and resource management on the ground through communications and on-board systems. |
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A borderless community for a mobile future. |
Transformation of fixed telephony into mobile telephony to respond to and contribute to the transformation of the workplace and mobile work, including the possibility of exploiting the data provided by the operator to improve the management and analysis of municipal services. |
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Cybersecurity Centre. |
Advanced and expert services and solutions to strengthen the protection of municipal digital management in the face of the exponential growth of threats in cyberspace. |
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Managed Services and Multicloud Strategy. |
Design and deployment of technological architectures for processing and storage in high availability, security, resilience and sustainability that respond and adapt in a flexible and agile way to the needs of the organisation for the provision of services. |
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CORe Project: digital transformation of municipal police activity. |
Digitalisation of the municipal function and redesign of end-to-end processes in digital key for the use and improvement of the efficiency of security devices, contemplating the integration of multiple sources of information and the advanced processing of data and images from an Integral Coordination and Control Centre. |
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AI applied to video analytics for security. |
SICE has carried out the installation and configuration of its first Video Surveillance systems equipped with AI systems for the Municipal Police of the Madrid City Council, which allows the automated processing of video images in real time or forensically. This processing enables automated searches for incidents, perimeters or subjects with defined characteristics, among others. But always safeguarding the confidentiality of personal data. |
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RPA (Robotic Process Automation). |
Robotic Process Automation (RPA) infrastructure, for the automation of repetitive and tedious tasks in a much faster and more efficient way, reducing errors and freeing resources to be used for higher value-added tasks. |
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