Digital Office Competences

By Agreement of 29 June 2023 of the Governing Board of the City of Madrid, on the organisation and powers of the General Coordination of the Mayor's Office, the powers of the Directorate General of the Digital Office are established as detailed below:


Digital and city transformation:

  1. Drawing up, developing and promoting the digital transformation strategy of Madrid City Council, its corresponding technological strategies, operational plans and transversal city projects.
  2. Establishing, developing and implementing the smart city strategy.
  3. Designing and promoting plans for the deployment of technological and communications infrastructures.
  4. Foster collaboration with technology players for service innovation, govtech and digital transformation.
  5. Drawing up and proposing the adoption of instructions on digital administration.
  6. Identify digitisation needs, approve the provision of e-services, design, implement and coordinate electronic access to public services and standardise and approve their forms.
  7. Analysing and coordinating common electronic services, the Electronic Inventory of Procedures and Services, the General Electronic Register, registers of representatives and authorised officials, electronic notification, the Electronic Archive and automated data exchange.
  8. Coordinate and implement the internal management of the electronic procedure and analyse administrative procedures in terms of their adaptation to digital administration criteria, promoting simplification and interoperability.
  9. To establish the criteria for the design, use, publication, coordination, management and monitoring of the Madrid City Council e-Office, the citizens' folder, the municipal intranet, the Madrid Mobile app and to coordinate the municipal apps.
  10. Defining the electronic identity and signature policy of Madrid City Council and monitoring it.
  11. Establish the criteria for the design, promotion and approval of automated administrative actions.
  12. Monitor, assist and support users of electronic records management applications.
  13. Directing the activity of digital delegates.
  14. Representation in national administrative coordination bodies in the field of technology and digitisation.


Data governance:

  1. Drawing up and proposing the adoption of instructions on data governance.
  2. To provide the data, corporate statistics, indicators and scorecards necessary for the design, monitoring and evaluation of municipal policies and services and to develop the Data Glossary and the Inventory of Scorecards.
  3. Promote data-driven city and administrative management and the use of self-service solutions for data visualisation and analysis.
  4. Provide an advanced data analysis service and ensure the quality of data collected by the municipal organisation that can be exploited and promote the ethical use of data.
  5. Advising the political and administrative management bodies on data projects in terms of data collection and quality, analysis, sharing and interoperability.


Artificial intelligence:

  1. Drafting and proposing the adoption of instructions in the field of artificial intelligence.
  2. Analyse, develop and implement artificial intelligence tools and the instruments for their monitoring and evaluation.
  3. Develop, maintain and disseminate the Inventory of AI Algorithms.
  4. Encouraging and promoting the ethical treatment and use of artificial intelligence.
  5. Promote collaboration with municipal areas, districts, organisations and companies, technological agents and citizens for the development and implementation of artificial intelligence.
  6. Advising political and administrative management bodies on projects incorporating artificial intelligence.


Subir Bajar