Quality perceived by SAMUR-Civil Protection service users in relation to accessibility
92.4% of users of our service in 2024 rated the overall call management as high/very high (between 7-10 out of 10).
The effectiveness of the entire emergency system commences with appropriate telephone call management by radiotelephone call operators. Accessibility studies seek to determine whether the expectations and needs of users requesting medical assistance are being properly met, assessing the ease with which users contact the emergency service, as well as internal accessibility: speed, responsiveness, friendliness and interest shown to the user by the professional(s) who receive and manage the telephone call.