Municipal service of assistance to LGTBIphobia victims

Service of legal and psychological assistance to victims of LGTBIphobia incidents in the city of Madrid.

Scheduled appointment required: 623 53 30 35 (including WhatsApp).

Accessible facilities for people with reduced mobility



  • Instalación accesible para personas con movilidad reducida

Datos de localización y contacto

Municipal service of assistance to LGTBIphobia victims
AVENIDA  ALBUFERA,  321  PLANTA  2  12  28031  MADRID 
Barrio / Distrito
Work 623 533 035
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40.383588923720616 , -3.631430614569706

Opening times

  • Monday, from 11:30 to 17:30h
  • Tuesday, from 15:30 to 20:30h
  • Wednesday, from 16 to 21h
  • Thursday, from 17 to 22h
  • Friday, Saturday and Sunday, from 9 to 14h
Transporte más próximo

Closest means of transport

  • Metro: Sierra de Guadalupe y Miguel Hernández (Line 1)
  • Bus: 58, 103, 142, 143 y N25
  • Commuter train: Vallecas (Líneas C2 y C7)




Service of psychological assistance

Orientated to provide psychological assistance to the victims of LGTBIphobia contacting the service, carrying out an individualized intervention in its case. Among other, it comprises the following tasks:


  • Preparation of the victim to minimize the effects of the experience and reactions of subsequent manifestation.
  • Psychological intervention to increase the cognitive organization of the victim and train the management of anxiety.
  • Activation of internal resources (coping strategies) and external (social, labor and family support) to minimize secondary victimization.
  • Performance of actions in the psychological field related to protection orders


Service of legal advice

Orientated to provide the tools available for the victims and complaint processes, including:

  • Legal advice in criminal proceedings or any other legal issue concerning the situation of the victim.
  • Information and advice about processing, management and elaboration of complaints or other opinions or legal reports.
  • Collaboration with judicial organs and legal representatives of the victims to avoid the effects of secondary victimization.
  • Advice and application processing or request for protection measures


Público * Municipal * Ayuntamiento de Madrid * Área de Gobierno de Familias, Igualdad y Bienestar Social * Dirección General de Políticas de Igualdad y contra la Violencia de Género
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